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Order / Shipping

Shipping methods & costs

At VIVI MARI you can choose between standard shipping and express shipping. We usually ship paid orders before 10:00 am on the same business day (Monday-Friday). Shipping options. Shipping costs. Within the European Union. Switzerland. United Kingdom

Delivery area

We currently deliver to the following countries:. Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Por

Where is my order?

How can I track my order that has already been shipped?. A few hours after your order has been shipped, you will receive a tracking email from our shipping partner. Alternatively, you can log in here and track all orders already shipped from your acc

Cancel order

As long as your order has not been shipped, we can often cancel it. Please contact us promptly via the contact form and include your order number. We will cancel your order and refund your payment. You will receive a confirmation by e-mail. If your o

Correct delivery address

If you realize immediately after placing the order that you have entered an incorrect address, contact us via our contact form. We will try to correct the address before shipping, but we cannot guarantee this. If your order has already been prepared


You automatically received an invoice by email when your order was shipped. If you have deleted the email, please contact our customer service via the contact form. We will gladly send you a copy of the invoice.

Incomplete delivery

We are sorry that your order was not delivered in full. There are two possible causes. Our customer service will help you in both cases. Contact us via the contact form.

Self pickup

We think it's great that you want to pick up items at VIVI MARI and save resources. Unfortunately, this is not possible at this time. Our products are not stored at the company headquarters, but in central shipping warehouses. Currently, we also do n