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VIVI MARI

VIVI MARI - Service

Which payment methods do you offer?

Why haven't I received an order confirmation?

Can I cancel or change my order?

Order/Payment

Shipping Costs & Delivery Times

Express Shipping

Where do you ship to?

Can I have my order delivered to a DHL Packstation or post office?

Delivery Time & Tracking

My tracking status is not updating

My parcel was not delivered

My order arrived incorrectly

Shipping/Delivery

I would like to make a return

I would like to make a return from the UK or Switzerland

How much do returns cost?

When will I receive a refund for my return?

How does the return portal work?

I can’t log in to the return portal

Can I combine multiple orders into one package?

Returns

I would like to exchange an item

I received a damaged item and would like to make a complaint

Exchanges/Complaints

Which materials do you use in your products?

Where do you produce?

What makes VIVI MARI more sustainable?

Are your products vegan?

Responsibility

Product Care

How is the rainwear coated?

How to find the right size

Is VIVI MARI available in retail stores?

Product Information

Do you have a newsletter?

Is shipping free for all orders?

How do I unsubscribe from the newsletter?

Newsletter

Administration

Customer Support

How do I contact customer service?

Partnerships, B2B & Press requests

Partnerships/B2B

All articles

Categories

Order/Payment

Shipping/Delivery

Returns

Exchanges/Complaints

Responsibility

Product Information

Newsletter

How do I contact customer service?

Partnerships/B2B