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Return / Exchange

9 articles

Articles

Return item

To receive a return label and get a quick refund, register your return here: Register Return. At VIVI MARI, customers order consciously in order to conserve resources. If, exceptionally, you do not like our products, you as the buyer will bear the co

Return label

In some countries you can apply for a return label via VIVI MARI. If this service is available in your country, you can optionally request it in the returns portal. Regardless of this, you as a customer always have the option to commission a shipping

Return shipping costs

We believe that too many orders are returned on the Internet and thus pollute the environment. At VIVI MARI customers order consciously to save resources. If, exceptionally, our products are not to your liking, you as the buyer will bear the costs of

Exchange

Unfortunately, an exchange of your product is not possible for organizational reasons. However, you have the option to return your order within the return period. We will then refund you the purchase price n and you can place a new order with your de

Return status

You can track whether the shipment has already arrived at our warehouse via the shipping service provider's tracking number on the return label. Please note that each return must be inspected and processed before a refund will be issued. Processing o

Return period

You can notify us of your return or exchange request for defect-free products within 14 days of delivery. Please use the "Register return" function. You can find more information about the right of withdrawal in our explanations about the right of wi

Return condition

Please return the product in its original condition without any signs of use and including all components as well as the product packaging in order to receive a full refund. You are welcome to reuse the shipping box.

Complaint

Something has gone wrong? We are sure to find a solution. Our customer service is always available for questions & problems. Contact us via our contact form.

Return address

Please register your return in advance in our returns portal so that the return can be quickly assigned and processed. You will receive an email with the correct return address for your order.